The Manager's Guide to Employee Feedback
Impackt
Publishing
Writer: Glen Devey
Paperback: 70
My rating: 4/5
This book
is aimed primarily at new
Managers who want to improve their skills to delivering a feedback.
Six chapters, six lessons ahead.
* Chapter 1: Feedback Fundamentals
whether you are getting what you want out of a system."
Seven key principles: Evidence- based, Activity- focused, Results- orientated, Specific, Honesty, Only positive languaje and Timed well.
* Chapter 2: Delivering Balanced Feedback
WIN model of feedback: What went well, Insteresting aspects of perfomance, Next time...
It's a structure for emphasizing the positive aspects
of someone's performance and also for suggesting areas of improvement.
* Chapter 3: Addressing Specific Performance Issues
BAR model of feedback: Background, Activity, Results.
* Chapter 4: Delivering a Reprimand
In opposite to the WIN model I talked before, here we have the DESC model.
If you need to have a purely corrective conversation with someone you should use this one.
* Chapter 5: Giving Feedback to Colleagues and Managers
This is the most important chapter on my opinion.
We have to choose our words and techniques depending of people we are talking about.
Some insteresting examples of a softening frame, Mismatch frames and Alternative frames are showed here.
* Chapter 6: Integrating Your New Skills
The four step plan to achieve just about anything:
1. Decide on the outcome you want.
2. Choose a course of action.
3. Pay attention to what happens in the moment.
4. Change course if necessary.
Feedback like in an electronic lesson, as so simple but applied to your company. You should study your environment, people you are going to talk and message you want to communicate. These are the keys, have a good feedback!!
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